Help video 17

Patient chats

This is Patient chats, your clinic's WhatsApp inbox.

33 SECONDSCAPTIONS ON SCREENVOICE: ALLY, MEDIGENT

Step by step

  1. Every patient who messages your WhatsApp number shows up here. Tap a chat to open it.
    Chats
  2. Read the message and type your reply below. Reply within 24 hours, or WhatsApp will not deliver it.
    MessageReply
  3. Open the patient's record, or write a new prescription, straight from the chat.
    PatientNew Rx
  4. Want help after hours? Turn on the auto-reply bot to chat with patients and take bookings.
    Auto-reply bot

That's your inbox. Happy chatting!

Where to find it: in the Medigent app, open Patient EHR, then the Chats tab from the menu on the left.

Open Patient EHR

Need more help?

Email support@medigent.in and a person from our team will reply.