How to reach us
Write to us
This lands in support@medigent.in. We answer within one working day. If your clinic’s line is down, call instead, because the phone is answered at any hour.
Head office
Phone and email
Outside India
medigent.io serves markets outside India. This site, medigent.in, is the Indian service: Hindi and English on the phone, ABDM and ABHA, and records held in Mumbai.
Grievances
Under India’s Digital Personal Data Protection Act a data grievance must reach a named officer, not a shared inbox. Ours is named.
We acknowledge grievances promptly and respond within the timelines the Act sets. Patients should raise a request with their clinic first, because the clinic holds the record and decides what happens to it. The full position is in the Privacy Policy.
Where to go instead
- A doctor evaluating Medigent, call the number, or read what it costs
- An existing clinic with a problem, support@medigent.in, or the help link inside your panel
- A patient, contact your clinic. We hold their records on their instruction and cannot change them on ours
- A journalist or partner, info@medigent.in, and say what you need
Questions doctors actually ask
Is there a human on the phone, or only the AI?
The AI answers first, at any hour, because that is the product. Ask for a person and you will be called back in clinic hours. We do not hide the fact that you reached software.
How quickly do you answer support email?
Within one working day for support@medigent.in. If your clinic's line is down, call rather than write, because the phone reaches someone faster than the inbox does.
Where is your office?
Our head office is at C-1, Sana Palace 2, Premnagar, Hazratganj, Lucknow 226001, in front of Sahara Ganj Mall. It is on Google Maps as Medigent.