How you use it
- Find your listing
Search for your clinic and tap This is us on the right Google listing.
- Let it watch
Reviews are read twice a week. A review of 3 stars or lower sends you a WhatsApp alert.
- Post the drafted reply
Copy Maddy’s draft, change what you like, and post it with Reply on Google.
What it does
- Finds your clinic on Google, you confirm the listing once with This is us
- Reads your reviews twice a week, Monday and Thursday on a paid plan, Monday on the free plan
- Alerts you on WhatsApp, whenever a review of 3 stars or lower comes in
- Shows what people keep saying, the themes that repeat across your reviews, good and bad
- Drafts a reply to each one, which you copy, edit and post on Google yourself
You post it. We never post for you. Medigent has no access to write on your Google listing. Every reply is a draft until you post it yourself.
Replies that are safe for a clinic
A doctor replying to a review has a problem other businesses do not: confirming that someone was a patient is already a disclosure. So the drafts never confirm the reviewer came to your clinic, and never name a condition or a medicine. They thank, acknowledge and invite the person to get in touch.
What it does not read. Google only. Practo, JustDial and other listing sites are not read. Review text is deleted from Medigent after 30 days.
Questions doctors actually ask
Will Medigent reply to reviews on my behalf?
No. It drafts a reply for every review and you post it yourself with the Reply on Google button. Medigent has no permission to write on your Google listing, so nothing can ever be posted in your name by mistake.
How quickly will I know about a bad review?
Reviews are checked on Monday and Thursday on a paid plan, and on Monday on the free plan. Any review of 3 stars or lower sends you a WhatsApp alert at that check.
Why do the replies never mention the patient’s treatment?
Because a public reply that confirms someone was your patient, or names their condition, discloses health information. The drafts thank and acknowledge without either, which keeps the reply safe for you.
Works with
The whole platform
One login, one patient record, every screen below. See them all explained.